Return Policy
**Lumiere Essentials Return Policy**
At Lumiere Essentials, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy. Please read the following guidelines carefully:
1. **Return Period**: All products must be returned within a 30-day period from the date of purchase to be eligible for a refund or exchange.
2. **Condition of Items**: Returned items must be in their original condition, unworn, unused, unwashed, and with all original tags attached. We reserve the right to refuse returns that do not meet these criteria.
3. **Exclusions**: Please note that undergarments such as underwear are non-refundable for hygiene reasons. We appreciate your understanding in this matter.
4. **Return Process**: To initiate a return, please contact our customer service team at support@lumiereessentials.com within the 30-day return period. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.
5. **Return Shipping**: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for your return package.
6. **Refund or Exchange**: Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.
7. **Refund Timing**: Please allow up to 7-15 business days for the refund to reflect in your account, depending on your payment provider's policies.
8. **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue as quickly as possible.
9. **Non-Returnable Items**: Certain items may not be eligible for return or exchange, such as final sale items or personalized/customized products. Please refer to the product description or contact us for clarification.
10. **Additional Assistance**: If you have any questions or concerns about our return policy or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience with Lumiere Essentials is enjoyable.
Thank you for choosing Lumiere Essentials. We appreciate your business and look forward to serving you again in the future.
At Lumiere Essentials, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our hassle-free return policy. Please read the following guidelines carefully:
1. **Return Period**: All products must be returned within a 30-day period from the date of purchase to be eligible for a refund or exchange.
2. **Condition of Items**: Returned items must be in their original condition, unworn, unused, unwashed, and with all original tags attached. We reserve the right to refuse returns that do not meet these criteria.
3. **Exclusions**: Please note that undergarments such as underwear are non-refundable for hygiene reasons. We appreciate your understanding in this matter.
4. **Return Process**: To initiate a return, please contact our customer service team at support@lumiereessentials.com within the 30-day return period. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process.
5. **Return Shipping**: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method for your return package.
6. **Refund or Exchange**: Once we receive your returned item(s) and verify that they meet our return criteria, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.
7. **Refund Timing**: Please allow up to 7-15 business days for the refund to reflect in your account, depending on your payment provider's policies.
8. **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue as quickly as possible.
9. **Non-Returnable Items**: Certain items may not be eligible for return or exchange, such as final sale items or personalized/customized products. Please refer to the product description or contact us for clarification.
10. **Additional Assistance**: If you have any questions or concerns about our return policy or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience with Lumiere Essentials is enjoyable.
Thank you for choosing Lumiere Essentials. We appreciate your business and look forward to serving you again in the future.