FAQs
Q: How long is the shipping?
A: 3-15 Business days to the United States. Due to high demand of some of our most popular products, please allow 3 Days Processing.
- The delivery periods as provided are indicative only.
- The estimated shipping time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We can not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn't arrived in the estimated delivery times, please contact our support team at support@lumiereessentials.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q: What are the payment options?
A: We accept payments by Visa, Mastercard, and American Express, Amex, etc.
Q: How do I cancel my order?
A: Cancelation of orders must be requested within the first 24 hours of your order.
Q: Can I get a refund?
A: At Lumière we offer a 30-day money back guaranteed. If you are not satisfied with your purchase, you must contact support within the first 30 days of your product's arrival. The product must be sent back in its original package and intact.
Q: Is the Quality Guaranteed?
A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.
Q: How Secure is the website?
A: Lumière adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Q: Do you ship internationally?
A: Yes we successfully ship many products worldwide each day. We have many satisfied customers around the globe.
Q: How can I get my tracking number?
A: Tracking numbers will be provided via email after your package has been shipped. From there you can monitor and track your packages progress.
For any other inquiries, please do not hesitate to contact us at support@lumiereessentials.com